Reference

Open lunabet with clear account terms

Live Dealer Lobby, Fortune Dragon, League of Legends and Rocket Crash sit behind one account agreement, so you know the rules before you enter the lobby.

Account rulesDANA wallet contextOVO and GoPayQRIS paymentsSupport contacts
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lunabet Open lunabet with clear account terms
CONTACT TERMS

Check terms with our support team

Fast answers matter when a rule affects your account. If you need help reading a clause, confirming a verification request, or asking how a payment rule applies to your DANA, OVO, GoPay…

Live chat Use the chat icon inside your account from 10:00 to 02:00 WIB. Share your username and the clause you are asking about, and we will check the account record before giving a terms-based answer.
Email support Send account questions to [email protected] with your registered email, payment rail, and a short description of the terms issue. We use email when a reply needs screenshots, transaction references, or written confirmation.
Account centre Open Profile, then Account Settings, to review your registered phone, email, and verification status. If a terms change affects access, this is where we may ask you to confirm or update details.
ACCOUNT HANDLING

Browse how terms protect your account

Our Terms & Conditions explain what we collect, why we collect it, and how we handle requests tied to your account.

Account data

When you open an account, we store registration details such as email, phone, username, and verification status. The terms explain how these details support login checks, account recovery, and payment review.

Payment records

DANA, OVO, GoPay, QRIS, and bank transfer references may be kept with your wallet history. We use those records to match deposits, assess withdrawal requests, and answer payment disputes under the terms.

Cookie use

Cookies help keep your session active, remember device choices, and detect unusual account access. Our terms allow this use so the site can protect your login and keep wallet actions linked correctly.

Security checks

If your account shows a new device, mismatched payment name, or repeated failed login, we may pause certain actions. The terms allow checks before withdrawals, profile edits, or support changes are completed.

Retention period

We keep account, payment, and support records for as long as needed for operations, disputes, and legal requests. When data is no longer required, we reduce or remove it according to internal controls.

Change requests

To request a correction, contact live chat or email support from your registered address. We may ask for account details, payment references, or identity checks before changing data covered by the terms.

Start with common terms questions

These answers focus on the rules that affect your account before and after registration. They explain how our Terms & Conditions connect to access, payments, verification, data handling, updates, and support. If your situation includes a transaction reference or account flag, contact us so we can check the actual record.

You accept the rules for account creation, login security, wallet use, game access, verification, and support contact. The same Terms & Conditions apply when you use Live Dealer Lobby, Fortune Dragon, sportsbook markets, or payment rails.

Yes. We may update the terms when payment processes, security steps, account tools, or operational rules change. The current version appears on this page, and continued account use means you follow that version.

The terms explain that payment names, transaction references, and wallet activity may be checked before deposits or withdrawals are completed. We may request verification if the payment name does not match the account details.

A withdrawal may need review when account details changed recently, a new device was used, or payment records do not match. The terms allow these checks to protect the wallet and resolve disputes accurately.

Use the account recovery path and keep access to your registered email or phone. Under the terms, we may ask verification questions before resetting access or changing details tied to payments.

Contact live chat or email [email protected] from your registered email. Tell us which detail is wrong, provide your username, and be ready to complete account checks before we update the record.

No. Access to certain games, tables, markets, or account actions depends on local law and operational checks. If a product is unavailable to your account, the terms explain why restrictions may apply.

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