Reference

Open With Clear Data Terms

Live Dealer Lobby, Fortune Dragon, League of Legends, Rocket Crash, Super Bingo, and Royal Fishing sit behind one account, and this Privacy Policy explains exactly what data we…

DANA wallet checksOVO account matchingGoPay payment recordsQRIS scan logs
lunabet Open With Clear Data Terms
CONTACT ROUTES

Contact Us About Your Data

A privacy request should reach the right desk without making you explain the same issue twice.

Live chat Open live chat from the floating icon on lunabet.vu when your question involves account access, cookie settings, or a payment record that looks unfamiliar. We first confirm the account before discussing personal data.
Email privacy desk Send privacy requests to [email protected] with your account email, phone number, and the exact change you want. Do not include passwords, card screenshots, or full wallet credentials in the message.
Account inbox After login, go to Account > Inbox > Privacy Request to ask for data correction, access, or erasure. This route helps us link your request to the account without extra identity checks.
DATA CARE

Manage Privacy Inside Your Account

Privacy controls work better when you can see where data is used. Inside Account > Profile, you can update your name spelling, phone, and email before our team checks a wallet mismatch.

Account data

We collect the details needed to create and maintain your account, such as name, phone, email, login records, and verification status. If a spelling error blocks a wallet match, support can help correct it.

Payment records

DANA, OVO, GoPay, QRIS, and bank transfer activity may create reference IDs, timestamps, wallet names, and status logs. We use these records to match payments, resolve disputes, and spot unusual account activity.

Device signals

When you access the lobby, your browser may send device type, IP address, language setting, and session tokens. These signals help keep one login session separate from another and protect your account from misuse.

Cookies

Cookies keep you signed in, remember basic site settings, and help us measure whether the privacy page loads correctly on mobile. You can clear cookies in your browser, then sign in again.

Retention choices

We keep data only for service, security, dispute, and legal needs. When a record is no longer needed, we delete it or separate it from your account so it no longer identifies you.

Change requests

You can ask us to correct, access, or erase personal data by live chat, email, or Account > Inbox. We may pause changes until we confirm you control the account.

Ask Common Privacy Questions

These answers focus on how our Privacy Policy works in day-to-day account use. If your question involves a live wallet issue, include the payment rail, date, amount, and reference ID so we can trace the record faster. For requests about access, correction, or deletion, we answer through the same channel you used unless we need to move the request to email for a written record.

We collect account details such as name, phone, email, password status, login records, and wallet identifiers. We also keep support messages and payment references when they are needed to operate your account.

We use these details to match deposits, check withdrawal ownership, resolve wallet disputes, and prevent payment misuse. We usually store reference IDs, timestamps, names shown by the rail, and status records.

Yes. Contact live chat, email [email protected], or use Account > Inbox > Privacy Request. We may ask you to confirm your email, phone, or recent payment reference before sending account data.

Go to Account > Profile to update basic contact details. If the change affects wallet matching or withdrawal checks, our team may ask for extra confirmation before the new detail becomes active.

We keep records for as long as needed for account service, payment disputes, security checks, and legal duties where local law permits. After that, we delete them or separate them from your account.

We share limited data with partners that help process payments, run security checks, host chat tools, or maintain account systems. Each partner receives only the data needed for that specific task.

You can ask for erasure through live chat, email, or Account > Inbox. Some records may need to stay for payment disputes, security checks, or legal duties, but we will explain what remains.