Reference

Open Your Legal Terms Clearly

Clear legal terms, privacy controls and account rules sit together before you add DANA, OVO, GoPay or QRIS to your wallet.

Terms accessPrivacy requestsCookie choicesEligibility depends on local law
Explore The Lobby Read FAQ
lunabet Open Your Legal Terms Clearly
CONTACT ROUTES

Ask Us About Legal Requests

A legal question should not sit in a general inbox without context. We separate account access, privacy requests and payment-record disputes so you can reach the right team from the first message.

Live chat hours Live chat is open 09:00-23:00 WIB for account-term questions, document requests and wallet record checks. Start from the Help button, choose Legal and privacy, then confirm your registered phone number.
Email requests Send detailed legal or privacy requests to [email protected] with your account ID, device type and payment reference if DANA, OVO, GoPay or QRIS is involved. We reply with the next account step.
Account form From mobile web, open Account, Legal Center and Data Request to ask for access, correction or deletion where local law permits. The form keeps your request tied to your signed-in session.
DATA HANDLING

Explore How We Handle Legal Data

Your legal record is treated as an account file, not as a marketing list. We connect identity checks, wallet activity, cookie choices and security events only where they support account operation, dispute…

Account identity

We use your registered phone number, email address and verification files to match you with your account. If a name or number changes, send the request through Legal Center before making another payout request.

Payment records

DANA, OVO, GoPay and QRIS references are stored with wallet activity so we can check disputed deposits or payouts. We ask for the exact receipt only when the transaction record is unclear.

Cookie choices

Cookies keep your session active, remember language choice and help us detect risky sign-ins. You can adjust browser settings, but blocking session cookies may require a fresh login on mobile web.

Security events

Sign-in time, device type and IP region help us protect your account from access you did not approve. If a check fails, we may pause sensitive actions until you confirm ownership.

Retention period

We keep account and wallet records while needed for service, dispute handling, security and legal duties. When a record is no longer needed, we remove it or separate it from your identity.

Change requests

If your data is wrong, open Account, Legal Center and Data Request, then choose correction. Our team may ask for one matching document before changing details linked to withdrawals.

Check Legal Answers Before You Join

These answers cover the legal questions we hear most often before an account is opened or a wallet record is questioned. They focus on rights, access, privacy, cookies and contact paths, so you can decide the next step without searching through unrelated lobby pages.

Open the footer link marked Terms, or sign in and go to Account, Legal Center. We show the current text there, including account rules, eligibility wording and wallet-record conditions for Indonesia access.

Yes. Your ability to open or use an account depends on local law. If a location or eligibility check affects access, we apply the restriction through the account rather than asking you to guess.

Use Account, Legal Center and Data Request after signing in, or email [email protected] from your registered email. Include your account ID and phone number so we can match the request safely.

Yes, where local law permits and the request passes ownership checks. Start in Legal Center, choose correction, and upload the requested file only if the account team asks for it.

We use payment references to confirm deposits, payouts and disputes tied to your wallet. The record helps us match a transaction to your account and answer legal or privacy requests accurately.

Send the transaction date, amount, payment rail and receipt reference through live chat or email. We check the wallet record, payment reference and account activity before we reply with the next step.

Our legal and account teams handle privacy, cookies and access requests through Legal Center, live chat and [email protected]. For cookie changes, we may also point you to your browser settings.

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